Terms and Conditions for the Purchase of Goods or Services Online

Our terms

  1. These terms
    • What these terms cover. These are the terms and conditions on which we supply products to you, whether these are goods, services or accessibility to our video content.
    • Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.
  2. Information about us and how to contact us
    • Who we are. We are PL Distribution Ltd. a company registered in England and Wales. Our company registration number is and our registered office is at53b Crossgate House Irwin Street, Denton, Manchester M34 2AX.
    • How to contact us. You can contact us by telephoning our customer service team by writing to us at email: plouisecustomershipping@outlook.com; telephone: 0161 320 4793; or the registered office address in 2.1 above.
    • How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
    • “Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.
  3. Our contract with you
    • How we will accept your order. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.
    • If we cannot accept your order. If we are unable to accept your order, we will inform you of this in writing and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.
    • Your reference number. We will assign a reference number to your order which will be related to your account profile with us. This will show on your order. It will help us if you can tell us the order number whenever you contact us about your order.

 

  1. Our products
    • Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images. Although we have made every effort to be as accurate as possible. Product packaging may vary. The packaging of the product may vary from that shown in images on our website.
  2. Our rights to make changes
    • Minor changes to the products. We may change the product:
      • to reflect changes in relevant laws and regulatory requirements; and
      • to implement minor technical adjustments and improvements. These changes will not affect your use of the product.
    • Updates to video content (online courses). We may update video content, provided that the video content shall always match the description of it that we provided to you before you bought it.
  3. Providing the products
    • Delivery costs. The costs of delivery will be automatically calculated for you on our website, depending on the delivery destination and postal charges.
    • When we will provide the products. During the order process we will let you know when we will provide the products to you. If the products are ongoing services or subscriptions, we will also tell you during the order process when and how you can end the contract.
      • If the products are goods. If the products are Goods we will deliver them to you as soon as reasonably possible and in any event within three working days after the day on which we accept your order for deliveries within the UK (so long as the correct delivery details are provided to us). If you order within the UK you will receive a text from us informing you when delivery will take place. The time for overseas delivery will vary depending on any delays with customs. We would estimate however that you should receive your delivery in 30 days. You can email our customer services team to track your order at any time.
      • If the product is a purchase of video content. We will make the video content available for streaming by you as soon as we accept your order. Online courses will be available for access for four days after purchase.
      • If the product contains a subscription to receive ongoing video content. We will supply the video content to you until either the services are completed or the subscription expires or you end the contract as described in clause 8 or we end the contract by written notice to you as described in clause 10;
      • Missing goods – please note that our orders are checked for content by three individuals and checked against an order list before despatch. Therefore it is extremely unlikely that a mistake will be made in respect of content. If we suspect a fraudulent claim or where there are repetitive claims by an individual, then at our discretion we will not replace the missing goods.
    • We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
    • Collection by you. If you are visiting the P. Louise Makeup Academy then it is possible for collection of Goods to be arranged. Please email or call our customer services team.
    • If you are not at home when the product is delivered. If no one is available at your address to take delivery and the products cannot be posted through your letterbox, we will leave you a note informing you that we have tried to deliver. For deliveries in the UK it will be your responsibility to re-order the Goods that could not be delivered and this can be done through our website. For overseas deliveries our courier service will make three attempts to deliver and then the Goods will be sent back to us.
    • If you do not re-arrange delivery. If, after a failed delivery to you, you do not re-arrange delivery or collect the goods from us we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and clause 2 will apply.
    • When you become responsible for the goods. A product which is goods will be your responsibility from the time we deliver the product to the address you gave us (or you collect those goods from us).
    • When you own goods. You own a product which is goods once we have received payment in full.
    • What will happen if you do not give required information to us. We will need certain information from you so that we can supply the products to you, for example, name, address, email address. If so, this will have been stated in the description of the products on our website. We will contact you to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (and clause 2 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.
    • Reasons we may suspend the supply of products to you. We may have to suspend the supply of a product to:
      • deal with technical problems or make minor technical changes;
      • update the product to reflect changes in relevant laws and regulatory requirements;
      • due to non-payment where the payment for the product is taken in instalments.
    • Your rights if we suspend the supply of products. We will contact you in advance to tell you we will be suspending supply of the product, unless the problem is urgent or an emergency. You may contact us to end the contract for a product if we suspend it, or tell you we are going to suspend it, in each case for a period of more than four weeks and we will refund any sums you have paid in advance for the product in respect of the period after you end the contract. This excludes pre-orders when you will be notified of the lead-up time for stock to be made available for delivery.
    • We may also suspend supply of the products if you do not pay. If you do not pay us for the products when you are supposed to (see clause 4) and you still do not make payment within three days of us reminding you that payment is due, we may suspend supply of the products until you have paid us the outstanding amounts. We will contact you to tell you we are suspending supply of the products. We will not charge you for the products during the period for which they are suspended. As well as suspending the products we can also charge you interest on your overdue payments (see clause 12.5).
  4. Purchasing online courses
    • Where you have accessed video content you must not copy (in any form), film, re-produce, re-distribute or share, alter, amend, allow any unauthorised use, use screen capture or screen grabbing or transfer access to the content to another user who has not paid for the video content. All the intellectual property rights in the video content shall remain with us.
    • In the event of a breach of this clause 7 we shall have the right to suspend or cancel the contract and ask you to pay us compensation.
  5. Your rights to end the contract
    • You can always end your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, when you decide to end the contract and whether you are a consumer or business customer:
      • If what you have bought is faulty you may have a legal right to end the contract (or to get the product replaced or an online course re-performed or to get some or all of your money back), see 9.2 and 9.3 below;
      • If you want to end the contract because of something we have done or have told you we are going to do, see clause 2;
      • If you are a consumer and have just changed your mind about the product, see clause 3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you may have to pay the costs of return of any goods.
    • Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at (a) to (d) below the contract will end immediately and we will refund you in full for any products which have not been provided and you may also be entitled to compensation. The reasons are:
      • we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;
      • there is a risk that supply of the products may be significantly delayed because of events outside our control;
      • we have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than four weeks; or
      • you have a legal right to end the contract because of something we have done wrong.
    • Exercising your right to change your mind as a consumer (Consumer Contracts Regulations 2013). As a consumer, for most products bought online you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.
    • When consumers do not have a right to change their minds. Your right as a consumer to change your mind does not apply in respect of:
      • make-up products which have been opened and used or where products have been sealed for health protection or hygiene purposes, once these have been unsealed after you receive them; and
      • video products after you have started to stream these (unless there is an error with the video or your accessibility).
    • How long do consumers have to change their minds? How long you have to change your mind depends on what you have ordered and how it is delivered.
      • Have you bought video content for streaming (for example, one our online courses)? If so, you have 14 days after the day we email you to confirm we accept your order, until you have already started streaming the video in accordance with clause 8.4(b);
      • Have you bought make-up goods? If so you have 14 days after the day you receive the goods, unless your goods are split into several deliveries over different days. In this case you have until 14 days after the day you receive the last delivery (subject to 8.4(a)); or
      • in the case of pre-orders, you can cancel at any time up to the date that you are notified that the stock is available for delivery, after which the 14-day period will start to run.
    • Ending the contract where we are not at fault and there is no right to change your mind. Even if we are not at fault and you are not a consumer who has a right to change their mind (see clause 1), you can still end the contract before it is completed, but you may have to pay us compensation. A contract for Goods or video content is completed when the product has been paid for and is delivered (or in the case of video content made available to your account). If you want to end a contract before it is completed where we are not at fault and you are not a consumer who has changed their mind, just contact us to let us know. The contract will end immediately and we will refund any sums paid by you for products not provided but we may deduct from that refund (or, if you have not made an advance payment, charge you) reasonable compensation for the net costs we will incur as a result of your ending the contract.
  6. How to end the contract with us (including if you are a consumer who has changed their mind)
    • Tell us you want to end the contract. To end the contract with us, please let us know by doing one of the following:
      • Phone or email. Call customer services on 0161 320 4793 email us at: plouisecustomershipping@outlook.com. Please provide your name, home address, details of the order and, where available, your phone number and email address. You can use the standard model form at the bottom of these terms and conditions if you wish to change your mind within the 14-day period.
      • Online. Complete the Contact Us Form on our website.
      • By post. Cut and paste and print off the standard model form at the bottom of these terms and conditions and post it to us at the address on the form. Or simply write to us at that address, including details of what you bought, when you ordered or received it and your name and address.
    • Returning products after ending the contract. If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us. You must post them back to us at 53b Crossgate House Irwin Street, Denton, Manchester M34 2AX or (if they are not suitable for posting) allow us to collect them from you. Please call customer services on 0161 320 4793 or email us at plouisecustomershipping@outlook.com for a return label, return instructions or to arrange collection. If you are a consumer exercising your right to change your mind or there is a fault with the product, then where the products are Goods you must return these within 10 days of telling us you wish to end the contract.
    • When we will pay the costs of return. We will pay the costs of return if the products are faulty or were wrongly described. In all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return.
    • What we charge for collection. If you are responsible for the costs of return and we (via a courier) are collecting the product from you, we will charge you the direct cost to us of collection. The costs of collection will be the same as our charges for standard delivery except where we have sent out the product by an express or non-standard delivery method, in which case we will charge the rate paid for the express or non-standard delivery.
    • How we will refund you. If you are entitled to a refund under these terms we will refund you the price you paid for the products including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.
    • When your refund will be made. We will make any refunds due to you as soon as possible. If you are a consumer exercising your right to change your mind then:
      • If the products are goods and we have not offered to collect them, your refund will be made within 14 days from the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us. For information about how to return a product to us, see clause 2.
      • If you have purchased online tutorials, your refund will be made within 14 days of your telling us you have changed your mind so long as you have not accessed or streamed the video content.
  1. Our rights to end the contract
    • We may end the contract if you break it. We may end the contract for a product at any time by writing to you if:
      • you do not make any payment to us when it is due and you still do not make payment within three days of us reminding you that payment is due;
      • you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products, for example, clear details of your name, shipping address or email address; or
      • you do not, within a reasonable time, allow us to deliver the products to you or collect them from us.
    • You must compensate us if you break the contract. If we end the contract in the situations set out in clause 1 we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.
    • We may withdraw the product. We may write to you to let you know that we are going to stop providing the product. We will let you know as soon as we possibly can in advance of our stopping the supply of the product and will refund any sums you have paid in advance for products which will not be provided.
  2. If there is a problem with the product

How to tell us about problems. If you have any questions or complaints about the product, please contact us. You can telephone our customer service team at  0161 320 4793 or write to us  at plouisecustomershipping@outlook.com or our postal address: 3b Crossgate House Irwin Street, Denton, Manchester M34 2AX. You must notify us in writing where you have a claim for faulty products within one week of delivery so that we can pass on the details to our manufacture in a timely manner. Please email or write to customer services (details above) setting out full details of your claim or description of the fault with the product.

  1. Price and payment
    • Where to find the price for the product. The price of the product (which includes VAT) will be the price indicated on the website order pages when you placed your order. We use our best efforts to ensure that the price of the product advised to you is correct. However please see clause 3 for what happens if we discover an error in the price of the product you order.
    • We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect. The prices that show on the website are VAT inclusive.
    • What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced on our website. We will normally check prices before accepting your order so that, where the product’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product’s correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order.
    • When you must pay and how you must pay. We accept payment with most debit cards and credit cards (more details are available on the website). When you must pay depends on what product you are buying:
      • For Goods, you must pay for the products before we dispatch them. We will not charge your credit or debit card until we dispatch the products to you.
      • For video content, you must pay for one-off/short courses before you stream them. For ongoing access to videos on a subscription basis you are to make an immediate initial payment and thereafter you will be able to pay in instalments – for which we would ask you to set up a direct debit. This can be done online.
    • We can charge interest if you pay late. If you do not make any payment to us by the due date we may charge interest to you on the overdue amount at the rate of 4% a year above the base lending rate of the Bank of England from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.
    • What to do if you think an invoice is wrong. If we send you and invoice and you think an invoice is wrong please contact us promptly to let us know. You will not have to pay any interest until the dispute is resolved. Once the dispute is resolved we will charge you interest on correctly invoiced sums from the original due date.
  2. Our responsibility for loss or damage suffered by you if you are a consumer
    • We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
    • We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products as summarised at clause 12 and for defective products under the Consumer Protection Act 1987.
    • When we are liable for damage caused by defective video content. If defective video content which we have supplied damages a device belonging to you and this is caused by our failure to use reasonable care and skill we will either repair the damage or pay you compensation.
    • We are not liable for business losses. As a consumer we only supply the products for to you for domestic and private use. If you use the products for any commercial, business or re-sale purpose our liability to you will be limited as set out in clause 13.6(b).
    • Except to the extent expressly stated in clause 1 all terms implied by sections 13 to 15 of the Sale of Goods Act 1979 and sections 3 to 5 of the Supply of Goods and Services Act 1982 are excluded.
    • Subject to clause 1:
      • we shall not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with any contract between us; and
      • our total liability to you for all other losses arising under or in connection with any contract between us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to the value of your order for Goods or online courses paid by you under the contract.
  1. How we may use your personal information
    • How we will use your personal information. We will only use your personal information as set out in our Privacy Policy
  2. Other important terms
    • We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation.
    • You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
    • Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.
    • If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
    • Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.
    • Which laws apply to this contract and where you may bring legal proceedings as a consumer. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.
  • Model Cancellation Form for consumer customers

(Complete and return this form only if you wish to withdraw from the contract)

To: PL Distribution Ltd., 53b Crossgate House Irwin Street, Denton, Manchester M34 2AX, telephone 0161 320 4793; email plouisecustomershipping@outlook.com

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/for the supply of the following service [*],

Ordered on [*]/received on [*],

Name of consumer(s),

Address of consumer(s),

Signature of consumer(s) (only if this form is notified on paper),

Date

[*] Delete as appropriate

© Crown copyright 2013.

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