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Of course you can return to us babe. If for any reason you are not completely happy with your purchase, we will happily accept a return for an exchange or full refund (T&C’s) apply.
Returned items must be received within 14-days of receipt.
With regards to fashion, please do your best to try on, handle and repackage the items with the utmost care. We will ONLY accept refunds or exchanges if items are returned to us in their original condition which means unworn, undamaged, free from fake tan/makeup any other stains, pet hairs, perfume, deodorant and have the original P.Louise tags attached.
Download the returns form at the bottom of this page, print it out and fill it in. We recommend sending us an email telling us you have returned your item, why you have returned your item along with proof of a shipping receipt - (just in case you lose your shipping receipt tracking number and your return goes missing - we’ve all been there babe). [email protected]
We always recommend returning your items via a recorded service as we unfortunately can't be held responsible for any items that do not reach us. Original shipping charges are non-refundable unless the item is damaged or faulty.
Due to the nature of our products and for hygiene purposes we DO NOT offer refunds/exchanges on items simply unwanted/change of mind. Makeup cannot be returned for hygiene purposes - the only exception is if someone has had an allergic reaction. We offer no exchanges on cosmetics. If you receive an item damaged or faulty we will of course exchange or refund this for you. If you receive a damaged/faulty item you must notify us within 7 days of receipt.
We always recommend returning your items via a recorded service as we unfortunately can't be held responsible for any items that do not reach us. Original shipping charges are non-refundable.
Products are non-refundable and cannot be exchanged even if a colour does not suit you or a clothing fit is not correct.. It was stated upon purchase that these items are chosen at random. Depending on stock levels we may add a size up or down on fashion. You may get a base that isn't your shade, unfortunately this is a mystery box and your sizes / shades can vary depending on availability.
We offer no refunds on courses or online training.
53b Irwin Street
We aim to process all of our returns within 5-7 working days of delivery to us - busy periods such as Black Friday may take slightly longer - at which time we will issue a full refund or exchange. All refunds will be processed through PayPal unless a payment was made via a credit/debit card, over the telephone, in which case your refund will be debited back to your card. The refund will be processed back to your original method of payment and may take upto 14 working days to enter your account.
We regret to inform you that any original shipping fees or return shipping charges are non-refundable, unless the error was made on our part or if you receive a faulty or damaged item.
We are so sorry babe that you have received a damaged/faulty item from us. This is super rare and we can only assume this occurred during the manufacturing process or in transit. Please send us an image to [email protected] so we can look into this & help you further.
We're really sorry if we've made a mistake with your order babe. Please send us a message at [email protected] with an image of your order, the original packing slip, the invoice so we can identify the packing error and the grey mail bag it was sent in. We can refuse to resend an item if we believe the item has been packed correctly and all correct procedures have taken place. Unfortunately if you do not keep your outer packaging and your packing slip / invoice we are unable to assist you any further as these go through strict weight checks and we need these to identify whether it is fraudulent or not.
We are able to block your account from ordering from P.Louise Cosmetics if you are found providing false information. If we have proof that your order weighed the correct amount when being dispatched, that it was counter signed by multiple parties, then we do have the right to refuse your refund or replacement.
Please note if you purchase of the Secret Sinner Masterclass collection that the Secret Sinner Eyeshadow Palette is sent out separately to prevent damage.
We're unable to cover return postage costs unless your item is faulty or damaged. Customers are urged to hold onto proof of postage as we are also not responsible for returns lost in the post. If you paid for shipping at the time of your original order, you will not be credited the cost of shipping when we receive your return.
Please allow up to 14 working days for your parcel to be returned to us babe. If you haven’t received a refund after 30 working days - please contact our customer care team with your order number and details of the items returned.
As we out source our shipping, once your order is placed we cannot amend addresses or cancel your order. Your order is processed, picked and packed within 5 minutes of you ordering. We cannot add anything to your order and we cannot change your order. If you order the incorrect item this is your own responsibility.