Frequently Asked Questions

I’m watching the video on my phone/tablet.

1. Log into your account on my clicking the “My Account” Button.
2. Click on the “Menu” button and scroll down.
3. Look UNDERNEATH where it says “My Video Tutorials” and your video will be listed there.

I’m watching the video on my computer/laptop.

1. Log into your account on my clicking the “My Account” Button.
2. Hover over the “My Video Tutorials” button on the website. (Don’t Click)
3. A drop-down menu will show beneath “My Video Tutorials” listing the videos you have purchased.

Any video rentals ordered through will last a total of 4 days. The 4 days viewing time will begin immediately after you have purchased the video.

All deposits are non refundable and non transferable weather it be an act of god, act of terrorism or due to unforeseen circumstances.

Processing simply means thats your payment has been accepted and your order is processing through our warehouse.

Pre-ordering allows you to purchase the product ahead of its scheduled release date and once the product is in stock it will be immediately shipped to you.

If products are in stock and available for shiping we advise the following delivery times:

  • UK & N.I – 2-5 Working Days
  • Southern Ireland – 5-7 Working Days
  • International – 7-14 Working Days

If you have any further questions or would like to speak to someone at the academy, please fill out the form below.


If you have any questions about your cosmetics order, please email or alternatively call us on 0161 320 4793.

If you have any issues with our website or account, please email