Frequently Asked Questions

I have ordered a video and it still says processing, what do I do?

I'm watching the video on my phone/tablet.

1. Log into your account on www.plouise.co.uk my clicking the "My Account" Button.
2. Click on the "Menu" button and scroll down.
3. Look UNDERNEATH where it says "My Video Tutorials" and your video will be listed there.

I'm watching the video on my computer/laptop.

1. Log into your account on www.plouise.co.uk my clicking the "My Account" Button.
2. Hover over the "My Video Tutorials" button on the website. (Don't Click)
3. A drop-down menu will show beneath "My Video Tutorials" listing the videos you have purchased.

How long do my video rentals last for?

Any video rentals ordered through www.plouise.co.uk will last a total of 4 days. The 4 days viewing time will begin immediately after you have purchased the video.

What delivery options do you offer on Lashes?

We offer two delivery option for lashes. (Please note that any orders placed after 11am will not be processed until the following working day)

Option 1.
Standard Royal Mail Delivery – £3.99

Option 2.
Next Day Royal Mail Delivery – £7.99